Exploring Our Retainer Services
Managing HR can be complex and time-consuming, especially for small to medium businesses trying to stay compliant with laws and regulations. At 360 HR Connect, we understand these challenges, which is why we offer comprehensive retainer services tailored to your business needs. Our retainer packages provide ongoing HR support, ensuring your business remains compliant, your employees are well-managed, and your HR processes are optimised.
One of our most frequently asked questions is “what is the retainer package"?”, so we thought we’d write an article about it! We’ll explore the key benefits of our retainer services, the range of HR support we provide, and why partnering with 360 HR Connect is the smart choice for your business.
What Are Our Retainer Services?
Our retainer services offer continuous, proactive HR support designed to meet the specific needs of your business. Rather than handling HR issues on a reactive basis, our retainer service ensures that your HR functions are managed efficiently and in compliance with employment laws.
How Our Retainer Services Work
At 360 HR Connect, our retainer services are comprehensive and customised. Here’s how it works:
Initial Consultation: We start by understanding your business, identifying HR challenges, and assessing your current processes.
Customised HR Plan: We develop a tailored HR plan that aligns with your business goals, ensuring that all your HR needs are covered.
Ongoing Support: With our retainer, you have access to a dedicated HR team that provides continuous support, including compliance updates, employee relations management, performance management, and more.
Regular Check-Ins: We conduct regular reviews to ensure your HR processes are running smoothly and make any necessary adjustments.
Comprehensive Range of Services
Our retainer services cover a wide array of HR functions essential for the smooth operation of your business. Here’s what’s included:
1. Compliance Assurance
Continuous Updates: We ensure your policies and procedures are up to date with the latest changes in employment laws and regulations.
Proactive Audits: Conducting full HR and wage audits to identify compliance gaps and recommending corrective actions.
2. Fair Work Award Interpretation
Accurate Application: Assisting with the interpretation of Fair Work Awards to ensure compliance with remuneration and benefits standards.
Guidance: Providing advice on applying Fair Work standards in your business.
3. Employee Relations Management
Proactive Management: Handling employee relations issues swiftly to maintain a positive workplace culture.
Conflict Resolution: Offering guidance on resolving conflicts and mediation when necessary.
4. Performance Management
Strategy Development: Assisting in creating and implementing performance management strategies.
Support: Offering guidance on managing performance issues, including disciplinary processes and improvement plans.
5. Employment Contracts
Regular Review: Reviewing and updating employment contracts to ensure they are compliant with current legislation.
Customisation: Creating tailored employment contracts for new hires that meet your specific business needs.
6. Onboarding and Offboarding Support
Seamless Onboarding: Managing the onboarding process to ensure new employees transition smoothly.
Exit Interviews: Conducting exit interviews to gather valuable feedback and insights.
7. Position Descriptions
Comprehensive Descriptions: Crafting and updating position descriptions to ensure alignment with organisational objectives.
8. HR Business Consulting
Ongoing Consultation: Providing ongoing HR consultations for strategic input and guidance on workforce planning, organisational structure, and best practices.
9. Employee Handbook
Development: Creating and developing a comprehensive employee handbook outlining your company’s policies and procedures.
Specialised Add-On Services
Certain specialised projects may fall outside the standard scope of our retainer services. For these projects, we offer additional support, including:
Workplace Investigations
Recruitment Services
Restructuring and Redundancies
Enterprise Agreement Negotiation
System Implementation
Workplace Training
Employee Support Services
These services are billed based on time and resources required, ensuring flexibility and customisation for your unique business needs.
Benefits of Retainer Services
Partnering with 360 HR Connect on a retainer basis offers numerous advantages, particularly for small to medium businesses. Here are some key benefits:
1. Cost Effectiveness
No Overheads: Avoid the costs associated with hiring a full-time HR team, including salaries, payroll taxes, work cover payments, and other overheads.
Flexible Pricing: Choose from annual upfront payment or monthly billing option.
2. No Additional Expenses
No Office Space Required: Utilise our HR services without the need for additional office space.
No Equipment Costs: Save on laptop or phone fees as we use our own systems to deliver services efficiently.
3. No Need to Build an HR Team
Expertise Without Hiring: Eliminate the need to recruit, hire, and train an in-house HR team. Our experts are ready to support you from day one.
4. Peace of Mind
On-Demand Support: Enjoy peace of mind knowing you have access to on-demand HR support whenever you need it.
Proactive Compliance: We stay up to date with the latest legislation, ensuring your business remains compliant and minimising legal risks.
5. Access to a Wide Network of Professionals
Extensive Expertise: Benefit from our wide network of HR and employment law professionals, providing us with specialised support and knowledge if needed.
6. Streamlined HR Processes
Efficiency: Our retainer services include regular reviews of your HR processes to ensure they are efficient, effective, and aligned with your business goals.
Focus on Core Business: By handling HR tasks, we allow you to focus on what you do best—growing your business.
7. Continuous Improvement
Ongoing Audits and Updates: We continuously audit your HR practices and update your policies to reflect changes in legislation and best practices.
Strategic Input: Receive strategic advice on workforce planning, organisational structure, and HR best practices to support your business growth.
Fee Structure
Our retainer services are available through both annual upfront payments and monthly billing options:
1-10 Employees: $7,700 annually or $705.83 per month (inc GST)
11-15 Employees: $10,450 annually or $957.92 per month (inc GST)
16-20 Employees: $13,750 annually or $1,260.42 per month (inc GST)
21-30 Employees: $16,500 annually or $1,512.50 per month (inc GST)
31-50 Employees: $27,500 annually or $2,520.83 per month (inc GST)
50 + Employees: Custom pricing
Additional services, such as recruitment and workplace investigations, are available as needed, with transparent pricing based on hourly fees or specific project requirements.
Key Takeaways
Comprehensive Support: Our retainer services cover all essential HR functions, from compliance and employee relations to performance management and onboarding.
Proactive Approach: We provide continuous updates and support to keep your business compliant and your HR processes efficient.
Cost Effective: Save on overheads, salaries, and equipment costs while accessing expert HR support.
Flexible Pricing: Choose from annual or monthly payment options to suit your budget, with additional services available as needed.
Peace of Mind: Focus on running your business with confidence, knowing your HR needs are managed by professionals.
Access to Expertise: Benefit from our wide network of HR and employment law professionals, ensuring you receive comprehensive and specialised support.